Refund policy
Return, Replacement, and Refund Policy
Thank you for shopping at Peepily Play! We want to make sure your kids love their new toys. If an item isn't quite right, here is how we can help.
1. Return and Exchange Timeline
• Damaged/Defective Items: Must be reported within 48 hours of delivery.
• Change of Mind Requests: Must be initiated within 7 days from the date of delivery.
2. General Eligibility Requirements
To qualify for any exchange, store credit, or return, the toy must meet the following conditions:
• Unopened Packaging: The toy must be completely unused, in its original, unopened box
• Complete Items: All price tags, instruction manuals, stickers, and original accessories must be included inside the box.
• Proof of Purchase: You must provide your digital order number or invoice.
3. Damaged, Defective, or Wrong Items
If a toy arrives broken, has missing parts, or does not function right out of the box (such as battery-operated or remote-controlled toys):
• Please contact us within 48 hours of delivery with photos or a short video showing the issue.
• For verified damaged items, we accept a full refund or a product replacement.
• We will arrange a free return pickup for damaged items at no extra cost to you.
• Note: This does not cover physical damage, water damage, or wear and tear caused by playing with the toy after unboxing.
4. Change of Mind (Exchanges & Store Credit)
If you simply changed your mind or want a different toy, actual cash or bank refunds are not permitted. Instead, we offer two options:
• Direct Exchange: You can exchange the toy for another item. The new toy selected must be of equal or higher value than the original order.
• Store Credit: If you do not want an immediate replacement, we can issue Store Credit to your account for future use, Store Credit to be used within 6 months of issuing.
• Shipping Fee: The customer is required to pay the actual return shipping cost for all change-of-mind requests.
5. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:
• Stuffed animals, plushies, or fabric toys that have been unsealed or handled.
• Infant teethers, pacifiers, or toys meant to go in a child's mouth.
• Items bought during a clearance, flash markdown, or special festive sale.
6. How to Start an Exchange or Claim
Since we operate entirely online, please do not mail items back without contacting us first. To start a request:
• WhatsApp us: +91 6304802189
• Email us: namaste@peepilyplay.com
• Include your Order Number and the reason for your request. Our support team will guide you through the next steps within 24 hours.
